Orders
Can I cancel my order?
Can I cancel my order?
You can cancel your order within 24 hours of placing it without penalty. After this time, any cancellation will incur a 20% penalty of the purchase price to cover processing costs.
To avoid this inconvenience, before shipping the merchandise, we will contact you to validate every detail so that your purchase meets your requirements and specifications.
Is there anyone to talk to?
Is there anyone to talk to?
Of course, you can call us at 1-787-629-9700 or 1-787-551-7077 during our business hours Monday through Saturday, 8 AM - 5 PM . You can also write to us at
contact@homeapplaincepr.com
We will be happy to clarify your doubts.
Can a special order be placed? With special specifications?
Can a special order be placed? With special specifications?
Of course, you can call us at 1-787-629-9700 or 1-787-551-7077 during our business hours Monday through Saturday, 8 AM - 5 PM . You can also write to us at
contact@homeapplaincepr.com
We will be happy to clarify your doubts.
Shipping
Which countries do you ship to?
Which countries do you ship to?
Currently only in Puerto Rico.
How long would it take to receive my order?
How long would it take to receive my order?
Delivery takes place within 5-8 business days .
Everything will depend on inventory availability at the time of the order.
Returns
How do I return a product?
How do I return a product?
We do not accept returns of merchandise for any reason. Before checking out, you must ensure that the selected item meets your requirements and specifications. You can contact us, and we will provide you with all the necessary information to ensure you make an informed purchase. In any case, we will call you before shipping the merchandise to review any questions you may have and all the terms and conditions of the purchase.
Do you offer refunds?
Do you offer refunds?
No refunds are issued regardless of the person. In exceptional cases, in-store credit may be granted under the following conditions: - The credit will be valid for 90 days from the date of issue.
The new item must be higher priced
A 20% penalty applies to the original sale price to cover processing and handling costs.
To use this credit, you must present your original receipt. Duplicates or copies will not be accepted.
Financing & Guarantees
Do you have financing?
Do you have financing?
Yes, we have financing through the following companies: Synchrony, Island Finance, and Acima